Refund policy

1. Return Eligibility Criteria

A product is eligible for return only if:

  • It is unused, unwashed, and in original condition

  • It is returned with original packaging, tags, manuals, and accessories

  • It shows no signs of wear, damage, or alteration

  • Proof of purchase (order ID/invoice) is provided

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • Return requests must be initiated within 48hours from the date of delivery.

  • Any request made after this period may not be accepted.

3. Refund Process and Timing

  • Once the returned item is received and inspected, you will be notified of approval or rejection.

  • Approved refunds will be processed within [REFUND PROCESSING TIME].

  • Refunds will be credited to the original payment method used during purchase.

4. Exchange Options

  • Exchanges are subject to product availability.

  • If the requested replacement is unavailable, a refund may be issued instead.

  • Exchange requests must meet the same eligibility criteria as returns.

5. Damaged or Defective Product Handling

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery

  • Share clear photos or videos of the product and packaging for verification

  • After verification, we will arrange a replacement or refund at no additional cost

Failure to report damage within the stated timeframe may result in rejection of the claim.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or made-to-order products

  • Personal care or hygiene-related items

  • Items marked as Non-Returnable or Final Sale

  • Products damaged due to misuse or negligence

7. Return Shipping Costs

  • Return shipping costs are to be borne by the customer unless the product is defective, damaged, or incorrect.

  • In approved cases of defect or error, return shipping may be covered by us.

8. How to Initiate a Return

To request a return, refund, or exchange, please contact us at:

Email: support@aurexio.in

Include your order ID, reason for return, and supporting images/videos (if applicable).

9. Policy Updates

We reserve the right to modify this policy at any time. Changes will be effective once updated on our website.